FAQ & Site Info
Refunds & Returns ◾Does From The Heart Gifts accept returns? From The Heart Gifts will accept returns on merchandise that is broken in transit. In these situations, From The Heart Gifts will accept the responsibility of paying the shipping charges. If the customer would like to return the merchandise that's not damaged, for whatever reason, without fault to From The Heart Gifts, the customer may do so but will be charged a 20% restocking fee. ◾When would From The Heart Gifts refund the cost of the order? We would refund the cost of the order if the customer received broken merchandise only. From The Heart will send replacement if customer agrees to instead of a refund.